This will depend on the nature of the help sought. If it is something within your remit (such as access to a piece of equipment) then you should endeavour to resolve the problem. If the help sought is more pastoral in nature, it may be appropriate for the College Tutor to step in. You should ensure that the matters raised in the student’s report are considered and your response to the report reflects any action you have taken. Depending on the nature of the help sought it might also be appropriate to meet with the student, and if appropriate their College Tutor.